App / Sports
These terms set out the rules that apply when you open an account with hi ji, make transactions using Nagad or Upay, and access the platform from Bangladesh. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before you proceed.
By creating an account and using the platform, you agree to be bound by these terms in full. They apply to every action you take — from depositing via Nagad to withdrawing to your Upay wallet, from accessing game lobbies to contacting our support team. If any part of these terms conflicts with local law in Bangladesh or the eligible region from which you access hi ji, the local legal requirement takes precedence to the extent required by that law. We may update these terms when our services change, when payment routes are adjusted, or when applicable rules require it. The updated version will be posted here and will take effect from the date stated at the top of this page. Continuing to use your account after an update means you accept the revised terms. If you do not accept a change, you must stop using the platform and request account closure through our support route. These terms do not override any statutory rights you hold under the laws of your jurisdiction. Availability of specific features — including payment routes like Nagad and Upay — depends on local law and the eligible regions we support at any given time.
These terms apply specifically to your registered hi ji account and the services accessible through it. Understanding what falls inside and outside this policy helps you know exactly what is governed here and where separate rules may apply.
All activity tied to your registered account — login, session management, account verification steps and closure requests — falls directly under these terms. Actions taken before you complete registration are not covered by your account agreement.
Deposits made through Nagad or Upay, pending withdrawals and transaction records shown in your account history are governed here. Transaction timing, limits and any applicable fees are shown in your account at the point of transaction.
Game lobbies, promotional notices and published support routes on this platform are covered. Content accuracy depends on the information supplied by game studios and payment providers at the time it is published; we correct errors when they are identified.
Payment processors, game studios such as Microgaming, Spadegaming, CQ9 and Pragmatic Play, and external links are not governed by these terms. Each third party operates under its own policies, which apply independently of your hi ji account agreement.
These terms are not one-directional — they also set out what you can do. You have the right to review every transaction recorded in your account history at any time by opening the account section and selecting the transaction log. If you notice an error — a misposted Nagad deposit, an incorrect withdrawal status or a detail that does not match your records — you can raise a correction request through our live chat or email support route. We will review the record against our internal logs and respond through the same channel. You can also request a copy of the account data we hold about you, ask us to correct inaccurate details, or ask questions about how specific terms apply to your account. Account closure is available at any time: contact support, confirm your identity through the steps shown in your account, and we will process the request in line with our published procedure. No action under these terms requires you to waive any right you hold under applicable local law.
Open your account dashboard and select the transaction history section to see every deposit, withdrawal and pending item. Records for Nagad and Upay transfers are listed with their status as reported by the payment processor.
If your registered name, contact details or wallet information is incorrect, open the account settings section and follow the verification steps shown. For changes that require identity confirmation, support can walk you through the process.
If a term is unclear or you want to know how a specific rule applies to your account, contact support via live chat or email. State the section you are asking about and your account reference so we can give you a precise answer.
Contact our support team to close your account. We will confirm your identity, process any pending withdrawals to your nominated Nagad or Upay wallet, and confirm closure in writing once complete.
For any question about these terms — how a clause applies to your account, a transaction dispute or a request for account data — reach us through the routes published on this site. We do not publish response time commitments here; contact us and we will address your query through the channel you use.
Open the live chat widget on any page of this site to reach our support team directly. Use this route for account queries, transaction questions and any concern about how these terms apply to your specific situation.
Send a detailed message to our published support email address. Include your account reference, the section of these terms you are asking about, and any transaction ID relevant to your query so we can locate the right records.
Your signed-in account area includes a help section with published routes for common requests — correction forms, closure requests and transaction dispute forms are accessible from there without needing to contact support first.
We take the commitments in these terms seriously and apply them consistently across every account. The sections below describe how we handle the main areas your account touches — data, security, record retention and change requests.
We hold the account data you provide during registration and verification. This includes your contact details, identity documents where submitted, and the payment wallet references — such as Nagad or Upay — that you connect to your account. We do not share this data outside the purposes described in these terms and our privacy policy.
Transaction records are retained in line with our standard data retention schedule. You can access your own records from the account history section at any time during the life of your account. After closure, access to historical records is available on request through our support email.
Your account is protected by password authentication and, where enabled, additional verification steps shown during login. If you suspect unauthorised access, contact live chat immediately and follow the account security steps published in your account settings.
If you believe a clause in these terms has been applied incorrectly to your account, raise it with support in writing. We will review the case, document the outcome and communicate the result to you. The review process does not affect any rights you hold under local law.
These are the questions we hear most often about how these terms work. If your question is not answered here, contact our support team through live chat or email.
Yes, these terms apply to all registered accounts. However, access to specific features and payment routes — including Nagad and Upay — depends on your local law and whether you are in an eligible region. If local law restricts access, that restriction takes precedence over anything in these terms.
We post updated terms here with a date at the top of the page. Continuing to use your account after an update means you accept the revised version. If you do not agree, stop using the platform and contact support to request closure before the effective date of the change.
Open your account transaction history, locate the entry in question, and note the transaction ID and date. Then contact support via live chat or email with those details. We will check the record against the payment processor log and respond through the same channel you used.
Yes. Send a written request to our support email with your account reference and a clear description of what you need. We will confirm receipt and provide the data or tell you the reason if any part of the request cannot be fulfilled under applicable rules.
Contact our support team via live chat or email and ask for account closure. We will verify your identity through the steps shown in your account, process any outstanding withdrawal to your Nagad or Upay wallet, and confirm closure in writing once it is complete.
These terms cover your hi ji account and its services. Game studios — including Pragmatic Play, Spadegaming, CQ9 and Microgaming — operate under their own policies independently of your account agreement. We are not responsible for content or terms issued by those studios directly.