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Your hi ji account connects to Nagad as the primary deposit route, with Upay, bKash and Rocket as ready alternatives — all accessible from the cashier section of your account. Availability depends on your local law and eligible region, so follow the fields and limits shown in your account area at the time you fund.
Nagad is the primary route we have configured for deposits, and it sits at the top of the cashier panel once you are signed in. Open the deposit section, select your preferred wallet — Nagad, Upay, bKash or Rocket — and follow the fields shown on screen. The amount field, reference number and confirmation step are all visible there; do not close the page before you receive the on-screen confirmation. If you are funding through bKash or Rocket, the flow is essentially the same: choose the method, enter the amount within the range shown, and confirm.
Go to your account, tap the deposit option and land on the cashier panel where all configured routes are listed.
Select the wallet you want to fund from. The screen shows the available methods at that moment for your account region.
Type the amount within the minimum and maximum shown on screen, review the reference details and submit the transaction.
Once the wallet confirms the transfer on its end, your hi ji balance updates. Open the history tab to verify the credit entry.
When your account balance is ready to withdraw, head to the cashier and select the withdrawal tab. We route payouts through the same local wallets — Nagad, Upay, bKash and Rocket — so the method you used to deposit is generally the sensible choice for receiving funds. The withdrawal screen shows the amount range we currently support; stay within those figures to avoid the transaction being held for review. You will need to confirm the wallet number you are withdrawing to, so double-check it matches the account registered under your profile before submitting.
Sign in, go to the cashier and switch to the withdrawal section. Your current withdrawable balance appears at the top.
Choose Nagad, Upay, bKash or Rocket. The screen confirms which methods are active for your account at that point.
Type the withdrawal amount within the range shown and verify the wallet number matches the one on your account profile.
Confirm the withdrawal. Track its progress in your transaction history; if a verification step is needed, the account area will flag it.
Your account area will tell you if any verification step is required before a withdrawal can proceed. We do not publish a fixed document list here because the fields shown depend on your account status at the time — what the account area displays is the authoritative instruction to follow. Typically, the process involves confirming your identity and confirming that the wallet you are withdrawing to is associated with your account details.
Sign in and open the account or profile section. Any pending verification notice appears there with the specific fields you need to complete.
Complete each field the account area presents. The instructions on screen are the ones to follow; do not rely on steps from outside the platform.
The wallet number you use for withdrawals should match the registered details on your account. Mismatches are the main reason a check is flagged.
Use the contact option in your account menu. Our support team can clarify what a specific verification field is asking for without you guessing.
We have configured the local wallet routes that Bangladesh account holders use most. Nagad is our primary deposit rail — it is the method we point to first in the cashier. Upay is the ready alternative and sits directly alongside Nagad in your payment options. bKash and Rocket are also active, covering a wider range of account preferences. Bank Transfer is listed for those who prefer a direct route.
Primary deposit route. Select Nagad in the cashier, enter the amount within the range shown and confirm through the wallet flow.
Ready alternative to Nagad. Upay sits alongside Nagad in the payment panel and follows the same deposit and withdrawal steps.
Widely used mobile wallet. Choose bKash in the cashier, enter your amount and wallet number, and complete the on-screen confirmation.
Dutch-Bangla mobile banking route. Select Rocket in the cashier for deposit or withdrawal and follow the fields shown.
Direct bank route for account holders who prefer it. Check the cashier panel for the current fields and minimum amounts applicable.
Every deposit and withdrawal creates an entry in both your hi ji transaction history and your wallet's own statement. Knowing how to match the two is useful if a transaction appears pending longer than you expect. The account history tab inside your signed-in profile shows each transaction's reference number, the method used and the current status label.
Each transaction generates a reference number visible in both your account history and your wallet receipt. Note this number at the time of the transaction for any follow-up.
Your account history shows statuses such as pending, processing or completed. A pending label means the transaction has not yet reached a final state — check again before contacting support.
The history tab inside your account panel is the full record of all deposits and withdrawals. Filter by date or method to find a specific transaction quickly.
Retain the wallet confirmation message and the on-screen reference number until the transaction shows a final status in your account. These are what support needs if a discrepancy arises.
Keeping your account and wallet transactions secure is built into how we have set up the cashier flow. Before you enter any payment details, confirm you are on hi ji — the domain is the first check. We route identity and wallet checks through the account area rather than over email or chat, so we will never ask for your full wallet PIN or password outside the signed-in account screen.
Before entering any payment or account details, confirm the address bar shows hi ji. Do not proceed on any page with a different or misspelled domain, and do not share account credentials on a third-party site.
Verification steps happen inside your signed-in account panel, never over email or chat. If a message outside the platform asks for account details, treat it as a phishing attempt and report it.
The wallet number used for withdrawals must match the one registered on your account. This step ensures payouts reach your own wallet and not an unrelated account.
Reach our support team through the contact option inside your account. That is the published route — it keeps the conversation inside a verified session rather than an open channel.
Below are the questions we hear most from account holders about depositing, withdrawing, verification and what to do when a transaction takes longer than expected. If your question is not here, the contact option in your account menu connects you directly to our support team.
Nagad is our primary configured deposit route and is the method shown first in the cashier panel. If Nagad is not available for your account at that moment, Upay is the ready alternative sitting directly alongside it.
The wallet you withdraw to should match the registered account details. If you need to update a wallet number, check the account profile section first — support can clarify the steps if the field is unclear.
A pending status means the transaction has not yet reached a final state on our end. Check both your wallet's own confirmation and the account history tab. If it stays pending after the wallet confirms the transfer, contact support with the reference number.
The minimum and maximum amounts for each method are shown in the cashier panel at the time of the transaction. We do not publish fixed figures here because they can change; always read the on-screen range before submitting.
Complete the fields shown in your account area before submitting the withdrawal. The account screen is the authoritative instruction — work through each step it presents. Contact support through your account menu if any field is unclear.
Open the history tab inside your signed-in account and locate the transaction by date or method. The reference number appears alongside the status label. Keep this number until the transaction reaches a completed or declined status.