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At hi ji, we handle your personal data with straightforward care — what we collect, why we collect it, and how you stay in control is laid out here without legal fog. Access and use of this site depends on your local law and eligible regions.
When you open an account with hi ji, we collect the information you provide during registration — your name, contact details, and the payment method you choose to use. If you fund your account through Nagad or Upay, the transaction reference is recorded in your account history as a payment log, not stored as raw financial credential data on our side. We use this information to operate your account, verify activity, and respond to support requests you raise. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including Nagad and Upay — is limited to what those services require to process a transaction. Your account email and contact details are used only for account communications: verification steps, security alerts, and responses to your support queries. Data retention follows standard practice: we keep records as long as your account is active and for a period after closure as required by applicable rules in your jurisdiction. Cookies on the site handle session state and basic analytics; you can manage cookie preferences through your browser settings. If you have questions about what we hold or want to request changes, the contact routes in the Support section below are the right place to start. Availability of this service depends on local law and the eligible regions we currently support.
This policy covers the data hi ji collects and processes directly. Understanding what falls inside and outside its scope helps you know where to direct questions about your information.
Any data you submit when creating or managing your account — email, contact details, verification steps — falls under this policy. We control how that data is stored and who can access it.
Deposits and withdrawals processed through Nagad, Upay or other configured routes generate transaction records held in your account. The payment processor's own privacy terms govern their side of the transaction.
Browsing behaviour on our site — pages visited, session duration, device type — is captured through cookies for analytics and security purposes. You can adjust cookie handling in your browser at any time.
Links to external services, game content providers, or payment gateways operate under their own privacy policies. Hi ji is not responsible for data practices on those external platforms once you leave our site.
You have practical choices about the data we hold. If you want to see the personal information recorded against your account, you can raise a data access request through our support channel and we will confirm what is held. If any detail is incorrect — a wrong contact number or outdated address — you can update most fields directly in the account settings area; for items you cannot edit yourself, contact support and we will correct the record. If you want to ask a question about how your data is used, or request that certain data be removed following account closure, our support team is the right point of contact. We aim to respond to data queries in a reasonable timeframe, and we will let you know if a request falls outside what we can action under applicable rules in your region.
Raise a data access request via support to receive a summary of personal information held on your account.
Update contact details and account fields directly in your account settings, or contact support for items you cannot edit.
Send your query through the live chat or email support route; we will respond and clarify how your data is handled.
After account closure, you may request removal of personal data where permitted under applicable rules in your jurisdiction.
If you have a question about this policy or want to take action on your account data, the routes below connect you to the right place. Use the channel that suits you — we read every message directed to the privacy or account team.
Open the chat widget from any page on the site to reach the support team directly with your data query.
Send your privacy request or data question to our support email address, visible in the account help section after you log in.
The help section inside your logged-in account includes guides on updating details, reviewing records and submitting a formal data request.
Handling your data responsibly is part of how hi ji operates — not a checkbox exercise. Here is how that looks in practice across the key areas of your account.
Account data is stored with standard encryption at rest. Payment references from Nagad and Upay transactions are logged as reference identifiers, not as raw credential strings, limiting exposure if records are ever accessed without authority.
Session cookies keep you logged in and let us detect unusual activity. Analytics cookies measure page performance. You can disable non-essential cookies through your browser settings without affecting your ability to log in or transact.
We hold account records while your account is active. After closure, records are retained for the period required under applicable rules in your jurisdiction, then removed from active systems. You may request confirmation of this timeline via support.
When this policy changes in a way that affects your rights, we will notify you through your registered contact. The updated version will be posted here with a revision note. Continued use of the account after notification means acceptance of the updated terms.
These are the questions we hear most often about how your data is handled. If your question is not here, reach out via live chat or email.
We collect the details you provide at registration: your name, email address, contact number and the payment method you select. If you transact via Nagad or Upay, the reference for that transaction is recorded in your account history. We do not collect payment credential data directly.
Yes. Submit a data access request through our support channel — live chat or email — and we will confirm what personal information is recorded against your account. We aim to respond within a reasonable timeframe and will tell you if any part of the request cannot be fulfilled under applicable regional rules.
Most contact and profile fields can be updated directly inside your account settings once you are logged in. For fields you cannot edit yourself, contact support through live chat or email with the correction you need and we will update the record after verifying your identity.
We do not sell your data for marketing. Data is shared only with the payment processors you use — Nagad, Upay or others — and only to the extent those processors need it to complete a transaction. They operate under their own privacy terms for their side of the process.
Active account data is retained while your account is open. After closure, records are held for the period required under rules applicable to your jurisdiction, then removed from active systems. You can request a confirmation of the retention timeline by contacting support after closure.
Raise your concern directly with our support team via live chat or email, both accessible from the account area. Describe the specific issue and we will review it. If you are not satisfied with the response, you may have the right to escalate to a relevant authority depending on your jurisdiction and local law.