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hi ji publishes these legal terms so you know exactly what governs your account, your transactions and your use of this platform. Access to our services depends on your local law and the eligible regions we operate in — read this page before you open an account.
These terms form the agreement between you and hi ji when you register an account and use any part of this platform, including deposits made through Nagad or Upay. Whether you are accessing the site from a mobile browser or a desktop connection, the same policy document applies to every session under your account. We operate across regions where eligibility varies, and local law in Bangladesh determines whether access is permitted for you personally. We do not override local law — if your jurisdiction restricts this type of platform, you are responsible for knowing that before using it. Our policy covers the account lifecycle from registration through to any closure request you submit. Any payment activity processed via Nagad, Upay or other configured wallet routes falls within the scope of these terms. We update this page when the policy changes; continuing to use your account after a posted update means you accept the revised terms. If any section is unclear, contact our support team before continuing — the address is listed further down this page.
Not every part of your experience falls under a single rule. This section breaks down what our legal terms govern and where the boundaries sit — so you are clear before you proceed.
Your right to create, use and close an account on hi ji is governed by these terms. Eligibility depends on your age, your location and whether local law in Bangladesh permits access. We reserve the right to suspend or close accounts that fall outside these conditions.
All deposits and withdrawals processed through configured payment routes — including Nagad and Upay — are subject to the transaction rules in this policy. Your account wallet records every movement; you can review the full history in the signed-in account area.
Game content, promotional notices, account pages and all published copy on this domain are owned or hi ji. You may not reproduce, redistribute or copy any part of this content without our written permission.
Payment providers, game studios and any external links connected from this site operate under their own terms. Our policy covers your account relationship with hi ji specifically; we are not liable for the conduct, data handling or availability of third-party services.
You hold several concrete rights as an account holder, and each one has a clear path to exercise. If you want to review the data associated with your account, log in and open the account settings section — your transaction history, personal details and verification status are all visible there. Corrections to your registered name, contact number or linked wallet address can be submitted through the account details form; if the field is locked for security reasons, our support team can process the change after identity confirmation. If you believe any record held on your account is inaccurate, you can raise a formal query via the support contact route listed on this page. We aim to acknowledge policy questions and correction requests within a reasonable timeframe, though we do not publish a fixed response window. Account closure is also your right — submit the request through your account settings or contact support directly.
Open the signed-in account area and navigate to transaction history. Every deposit and withdrawal processed through your account — including Nagad and Upay activity — is listed there with a timestamp and status.
Update your contact number, email address or linked wallet in the account details form. If any field is restricted, our support team can make the change after verifying your identity through the standard account confirmation process.
If something in these terms is unclear or you believe a record is wrong, send your question to the support address listed on this page. State your account reference so we can locate your file and respond to the correct record.
You can close your account at any time. Use the closure option in account settings or contact support with a written request. Any pending balance will be processed according to the withdrawal steps shown in your account before closure is finalised.
If you have a question about these legal terms, a dispute about your account records or a request to correct your personal details, the routes below are the ones we maintain. Use the channel that suits your situation — all three go to the same team.
Send your policy question or account correction request to our published support email address. Include your account reference in the subject line so we can match it to your record without delay.
Open the live chat widget from any signed-in page on the site. This route is suited to quick policy clarifications or to getting a correction request started before you follow up by email with supporting details.
The help centre linked from your account settings page contains published answers to common policy questions, withdrawal steps and verification requirements. Check there first — many queries about account scope and eligibility are already addressed.
We apply consistent data handling practices across every account on this platform. Here is what that means in practice for the four areas that matter most to your account relationship with hi ji.
We retain account records, transaction history and identity verification documents for as long as your account is active and for a period after closure, in line with the policy published on this page. You can request details of what we hold by contacting support.
We use cookies to keep your account session active and to remember language and display preferences. You can manage cookie settings through your browser controls. Disabling certain cookies may affect how account pages load and save your preferences.
Your account is protected by the login credentials you set at registration. We recommend keeping your password distinct and not sharing it. Wallet links to Nagad or Upay are stored under your account profile and are visible only to you when signed in.
When we update these legal terms, we post the revised version on this page with a notice in the site. Continuing to use your account after the update is posted constitutes acceptance. If you disagree with a change, contact support or request account closure before the update takes effect.
These are the questions we see most often about how our policy works, who it covers and how to act on your rights as an account holder.
Access to hi ji and the applicability of these terms depend on your local law and whether Bangladesh is an eligible region for your account type. Check the eligibility section in your account settings or contact support if you are unsure about your status before using the platform.
Log in and open the account settings section. Your personal details, linked wallet addresses — including Nagad or Upay — and full transaction history are listed there. If you need a formal record of what we hold, submit a request through the support email route.
Yes. Open the account details form in your settings page and update any editable field directly. If the field is locked — for example, your registered name after identity verification — contact support with your account reference and we will process the correction after confirming your identity.
We retain records for a period after closure in line with our data retention policy. Pending balances are processed through the withdrawal steps shown in your account before closure is finalised. Contact support if you want to know exactly what is retained and for how long.
Reach us through the live chat widget or by email before the updated policy takes effect. State your account reference and the specific clause you are questioning. If you cannot accept the revised terms, you have the right to request account closure through the same contact routes.
Yes. Any deposit or withdrawal processed through Nagad, Upay or another configured wallet route on hi ji is subject to the transaction rules in this policy. Your account wallet logs every movement with a timestamp — review it in the signed-in transaction history page.